Last Updated on:
July 31, 2024
Purpose
This guide outlines how to reset the login password of a user’s account.
Reset Password
- Navigate to the user login portal and select Email as the sign in option.
![](https://cdn.prod.website-files.com/5eb98a1294574100a6f54076/66aa2a826109517a8fc39545_AD_4nXdqxbFPNYYAW5PQHW2buHyIL2JQadFMESu1fLuwuvcYLTzrso1XF_KnKCRp3-VmLTiPI_eq5gPzV32A8d95yMj4qubINge6Yy37dWjU4kIDbrv4pRUP1uqteBhQYKJYX5ixPSa98KUdLcdvhphJngO1xvdO.png)
Figure 1. Login Portal
- Enter the email address associated with the account and click Next.
![](https://cdn.prod.website-files.com/5eb98a1294574100a6f54076/66aa2a81ce1c1cb9d4a32db7_AD_4nXfPmck_IXr65V7jrFxqa9hUKCaDh-EiGFrlgM5Uy8AtnjoTOu5AJwV_amHz2VhJeREfIoXOBkAb7aJKoVrqvg7nSWMIkeRoXXLeU7fpIrKQS_4dNTo7RuASSLBVbX1QgUGCHFEp3FBfOvynVOok3QdAN8vU.png)
Figure 2. Sign In
- Click Forgot password? below the password field
![](https://cdn.prod.website-files.com/5eb98a1294574100a6f54076/66aa2a81f6395994d1efeb24_AD_4nXewGQM5q3KXg-pDhPRS6vcfIgk5eKQjCn2vI0oK4fKa5Kiy_QDgzKNdhiIjofREQnTbMEUF1jPrgsyAslBlOcUNVZ6Poj4j203rmwqvC4pUXFP-iUmixx8rbRdTkxk5PvL0EwaLIUMaeZIMbMZJTIb2FYqH.png)
Figure 3. Forgot Password
- Re-enter the user email address and click Send Me Reset Link.
![](https://cdn.prod.website-files.com/5eb98a1294574100a6f54076/66aa2a8288c0ce86f1fdab6b_AD_4nXeHkJxR8iD3g78uAaiZ-bsM66ztQP4N_vWOiIKZWOdJoW3QTgkJhTLNQGn6WHxqYzZnumTHlgSeXMtjnOea2VKfzTU2nNqBm93NteFhn0Q9Ixu2YcD-MJ2OZnDiZJRhXvXyat2cWvO77nFml9UFPgbDetZQ.png)
Figure 4. Set Password Request
- Open the email from Alchemy and click Set Password.
![](https://cdn.prod.website-files.com/5eb98a1294574100a6f54076/66aa2a82ff1efd369dbf97d2_AD_4nXfx6Bxr2tScH-tyi4baNHBYsV2mFJDYqRvhc_seuAShDWpl9xRy7RZnjchpUgFTgHLR3BLikY5L-jeLFdm-g459FXV_vs122FpTcQIBlEJEJfRivOmLbhHJxhgjScP3xkHcAUKbo9E-94mXV13aR5ZfH6Ju.png)
Figure 5. Alchemy-Generated Request
- Following the listed criteria on the page, enter and confirm the password. If all criteria have been met, click Set Password.
![](https://cdn.prod.website-files.com/5eb98a1294574100a6f54076/66aa2a81a9f92ddb66bb2756_AD_4nXfQAGAA6MuNc7CLk4VhwQI5iBXraOqZQkZDF-Nn5Iri5Ag_AXjwsJfH3O59oVp0sIc7CMwOH-pGHBgxfBfTanIq6ZINvaYLOZBhJftah5LByoXT1FnCGB9kP0aYPx3nGlHFm8-TQunJ88B_EmOBs0dw_fzW.png)