Troubleshoot an Invalid Record

Last Updated on:
August 9, 2024

Purpose

This guide outlines how steps to take when a user is trying to troubleshoot the invalid status of a record. 

Instructions

  1. Ensure all required fields are filled in. 
    1. Required fields are outlined in red and have an asterisk next to the field name.
  2. Review all numeric fields, if applicable, for any inputs that could cause calculation errors. For example:
    1. A numeric field that is being used to divide the value of another field may not have an input of zero.
    2. Fields with decimal numbers must be entered with a dot (.) rather than a comma (,).
  3. Ensure all fields have the correct input for the field type.
    1. E.g., No letters being used in numeric fields.